A leading property and casualty insurer was looking to modernize their online quote system to make the process more efficient for both customers and underwriters. Their goal was to minimize the time someone had to spend filling out forms, but still maintain the integrity of the quote. As a long-term strategic partner, they engaged Fusion to work alongside their team members to leverage our innovation culture and processes to help create the best-customized solution.
This insurer needed a solution that would integrate with their legacy applications and comply with the complexities of industry regulations and state-by-state insurance requirements. Given our experience with user-centered design, along with our historical expertise with this client’s back-end legacy applications, we were able to work together to create a vision and solution for an optimal customer experience.