When its website crashed on a major holiday, this large-scale furniture retailer knew there was an underlying issue that needed to be resolved. It turned the challenge into an opportunity to strengthen its e-commerce presence, improve system performance and customer support, reduce risk, and provide a more stable foundation for the company’s online platform.
This company had completed a Microsoft Dynamics AX and Sitecore implementation, but the production environment did not meet their expectations. Instead, it resulted in poor user experiences, poor system performance at checkout on the e-commerce site, extended periods of downtime, and loss of revenue.
Frustrated by these negative outcomes, company leadership reached out to our Fusion team for an architectural assessment of the Dynamics AX and Sitecore installation and an actionable plan to solve these performance and reliability issues. This furniture giant needed to evaluate its installations to make improvements and, ultimately, better serve its customers.