It wasn’t long after a third party deployed Dynamics AX 2012 and e-commerce in the Microsoft Cloud for Affinity Apparel, a leader in the uniform-manufacturing industry, that its systems became almost unusable. This was a time when there was not yet a Dynamics version in the cloud. Warehouse workers trying to access an order or print an invoice had to wait anywhere from 30 seconds to multiple minutes for a response. And website orders couldn’t be processed efficiently, if at all, for fulfillment once the transaction entered Dynamics AX. Other key issues involving purchase orders, invoicing, and warehouse functionality were inhibiting Affinity’s cash flow.
That’s when Affinity joined forces with Fusion Alliance to perform a technology rescue that not only stabilized the environment but truly transformed Affinity, from operations and customer service to its bottom line.