A Fortune 500 card services company providing loyalty and marketing solutions wanted to improve internal communications and design a virtual workspace for its more than 8,000 employees. The company had envisioned a user-friendly intranet that would allow employees to work together efficiently and securely, but the resulting site didn’t adequately fulfill those needs. The company asked Fusion Alliance to step in to bring the concept to life, and the resulting intranet site delivered on the promises of Microsoft SharePoint, including time and cost savings that were realized through streamlined workflow processes and effective document management.
In theory, intranet sites help companies share information and improve communications. In reality, many sites don’t deliver and over time become a disorganized navigational maze due to a lack of governance, which further hampers productivity and collaboration. If your employees find it difficult to navigate your intranet and waste time dealing with administrative tasks, you lose productivity and money, putting your business at a disadvantage. Investing in a well-structured, well-thought-out intranet site with built-in governance controls provides you with a competitive advantage. An easy-to-use site yields efficiency, collaboration, and effective workflow. It empowers employees to have instant access to and make decisions based on the latest information, which affects not only productivity, but customer service. In an economy where customer focus is the order of the day, an investment in internal productivity is an investment.
Having invested in an intranet that was not sufficiently meeting the workload demands of thousands of users, this organization decided to look for outside expertise to build a site that would be reliable, secure, and do what was originally intended. Companies that experience difficulty with new systems sometimes throw out their entire investment. This client understood the outcomes SharePoint could deliver company-wide and decided to remedy the issues of its out-of-the-box system.