Bob Evans Farms delivers fresh farm-to-table food to grocery stores all over the nation. Their employees work in corporate offices, production plants, and transportation facilities. For things to run efficiently, they need all of their employees to have ready access to relevant and current information. It was important to provide accessible and streamlined communications and a modern, but secure, way for people to stay in touch and collaborate.
Bob Evans Farms was using a “traditional” intranet for internal communications and document storage, but the system was cumbersome, difficult to search, and only corporate and select facility employees had access. They recognized the need for an updated system, with modern capabilities, to achieve their goals. Their leadership asked current users for input and based on that feedback were able to identify and quantify several key areas for improvement.
The most significant pain points included:
- Most users weren’t using the intranet, and for those that were, it was mostly to access static HR and benefits documents
- There was no effective search functionality, so employees couldn’t easily find content
- The content was stale, mostly outdated, and there was no standard process for updating
- A lack of connectivity between the intranet and other systems resulted in employee confusion about which systems to access and when they should be used
Ready to create a communications platform that was more user-friendly, provided modern content capabilities, and allowed more efficient communication across the entire company, Bob Evans Farms reached out to Fusion.
Fusion Alliance has been an excellent partner in helping us build our new Intranet by leveraging the SharePoint Online platform. From day one, the team worked hand-in-hand with our IT and Business Partners to help us best utilize our O365 applications.
Andy Norman, Director Business Relationship Management & Enterprise Reporting, Bob Evans Farms