A $5 million global chemical manufacturer was experiencing Microsoft Dynamics performance issues with their original Dynamics AX implementation and needed help determining how to move forward to gain additional functionality. But that was only part of the story. The company was also grappling with an unresolved issue where warehouse scanners were not assigning the right codes to the right products, providing an inaccurate view of inventory.
Since the vendor who performed the initial Dynamics implementation couldn’t diagnose the problem, warehouse workers had to manually enter all data. Not only did that introduce human error, but the speed of production decreased, fulfillment time increased, and sales orders and purchasing/receiving were also adversely impacted. With their challenges snowballing, and having recently adopted Fusion Alliance as their new Dynamics support partner, the company turned to our team for answers and results.