Microsoft Dynamics Support Plans at Fusion Alliance

Enable your organization to grow, adapt and evolve with Microsoft Dynamics.

 

Performance Optimization

Strategic Planning

Custom Development

Systems Support

It’s all included in our Dynamics support plans.

Fusion Alliance is different from other Dynamics partners.

Contact us today for a no-cost, initial assessment, and discover how Fusion Alliance Dynamics support plans can evolve your organization.
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Why Dynamics Support Plans?

Fusion Alliance is your total Microsoft Dynamics support partner. Our Dynamics support plans provide companies with a set spend per month that can be used for all of their Microsoft Dynamics needs. Whether it’s break/fix, performance analysis, configuration, user support, environment support or new development, our Dynamics support plans cover it all. No unexpected costs. No surprises.

Our Dynamics support plans provide you with a bucket of hours to be used across the span of your contract for anything you need related to your Microsoft Dynamics install. Need more hours one month and fewer the next? No problem. The hours are yours. Use them any time over the duration of the contract.

Gold

  • Enterprise resource planning (ERP)
  • Application development
  • Datacenter
  • Cloud productivity

Silver

  • Cloud platform
  • Enterprise mobility management
  • Small and mid-market cloud solutions
  • Windows and devices

Why Choose Fusion Alliance?

Our Dynamics Areas of Specialization

  • Give your salespeople the product and customer information they need to provide immediate, personalized service—across social media, mobile sites, stores and other retail touch points.

  • Go beyond sales management software by bringing digital intelligence into each deal to better predict your customer’s needs — and deliver the personal attention that builds relationships and revenue.

  • Increase customer satisfaction with intelligent scheduling, native mobile support and remote asset monitoring to help you get the job done right the first time.

  • Make informed decisions and grow your business with an insightful, scalable platform that helps you connect and collaborate with clients while enhancing your productivity.

  • Deploy a holistic, project-focused solution that automates processes and delivers valuable insights to increase employee productivity and customer loyalty.

  • Improve customer service through a single, unified experience to earn customer loyalty and empower agents. Adapt to market changes using customer service software with built-in intelligence.

  • Make data-driven decisions with a complete set of enterprise resource planning (ERP) tools to provide global visibility, scalability and digital intelligence. Drive big growth for big business.

  • Get ERP system continuity for visibility across connected distribution, customer service, sales and marketing systems. Innovate your products and processes to meet rising expectations.

Unleash the power of Fusion Alliance Dynamics support plans!

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Included in Every Dynamics Support Plan

Support

Premier support and help desk provided for all your support needs.

Performance Review

We’ll help get every ounce of speed from your existing environment.

Module Development

Let our dedicated development team help you add new functionality.

Security Review

We’ll review your current security setup to help stop trouble before it starts.

Backlog Tasks

We can help you work through your Dynamics backlog of work.

Weekly Status Reports

We’ll provide a weekly report of the current state of our partnership.

We Cover Your Entire Workflow


Fusion is your partner throughout your entire workflow. We’re with you through every step of the process and onward.

Licensing Review

Too many licenses? Too few? We’ll get your licensing in line to keep you compliant and legal at the lowest possible cost.

Code Migration

Have your own dev team? No problem. We can serve as your DevOps provider to migrate code from every source.

Feature Development

Looking to add something new? We can do that!

Troubleshooting

Having problems? We can track down the problem’s source and help you resolve it fast.

E-commerce & Retail Point of Sale (POS)

Need to add e-commerce or storefronts? We’ve got the retail expertise for that.

Enterprise & 3rd Party App Integrations

We can integrate Dynamics with your other enterprise and 3rd-party applications.

Remote or On-Site


Whether it’s working remotely or on-site, digitally or in-person, we can meet you where you are.

Architecture Guidance

Our dedicated Dynamics architects can help you design the perfect system.

Upgrades

We’ll keep your Dynamics environment running smoothly with the latest security and performance patches.

Training & Workshops

We can provide customized training to fit your needs.

Implementation Turnaround

Victim of a bad Dynamics implementation? We’ll get you back on the road to success.

SQL Server Support

We’re experts in keeping your databases running smoothly.

Power BI & SSRS Reporting

We can update existing reports or create new ones to get the right data into your hands.

Disaster Recovery

We can help you prepare for the worst. And when things go bad, we help get you back online quickly.

Cloud Migrations

Want the benefits of the cloud? We can migrate your on-premises AX installation or upgrade you to Dynamics 365.

What Makes Fusion Different?


  • 40+ years combined Microsoft Dynamics expertise
  • Dedicated Dynamics enterprise architects
  • Dedicated engagement manager
  • Full-service IT solutions provider
  • Microsoft Premier support partner
  • Dedicated project resources
  • Every member of our Dynamics team is both a functional and technical expert
  • Experts in Dynamics AX and 365

Need a plan customized to your company’s needs? We can do that!

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Whitepapers and Blog Posts

Case Study: Dynamics AX in the Cloud Reshapes Affinity

Revised: August, 2018

Affinity Apparel, a leader in the uniform-manufacturing industry, engaged a third party to implement the Microsoft Dynamics AX ERP and e-commerce in the cloud. This was at a time when there was no Dynamics version in the cloud, and Affinity had a 2012 Dynamics AX implementation.

Read more…

Case Study: Incorrectly Licensing Dynamics Can Cost You

Nov, 2017

An oil refinery cooperative wanted to maximize its Microsoft Dynamics AX licensing to ensure the company was getting the full benefits from its software investment. The firm reached out to Fusion Alliance to assess their current Dynamics AX environment, provide an evaluation of existing licensing and outline recommended steps to move forward.

Read more…

Get To Know Dynamics 365 and Its Licensing

May, 2017

With a lack of IT support to maintain siloed and outdated ERPs, businesses end up paying more to maintain an already obsolete system. Increasing IT costs and reducing productivity ultimately causes companies to fall futher behind their competitors.

Read more…

Case Study: Ashley Furniture Employs Microsoft Dynamics for E-Commerce

Nov, 2017

Ashley Furniture had completed a Microsoft Dynamics AX and Sitecore implementation, but the production environment did not meet Ashley’s expectations. Instead, it resulted in poor user experiences, extended periods of downtime and loss of revenue.

Read more…

Why Dynamics 365 Is A Game Changer

June, 2017

Dynamics 365 represents an entirely new model for delivering a combined ERP and CRM solution in a way that aligns with today’s world of digital transformation. More importantly, it helps your organzation more rapidly and cost effectively fit into this new world order, competing at an accelerated level.

Read more…