Fusion Alliance is your total Microsoft Dynamics support partner. Our Dynamics support plans provide companies with a set spend per month that can be used for all of their Microsoft Dynamics needs. Whether it’s break/fix, performance analysis, configuration, user support, environment support or new development, our Dynamics support plans cover it all. No unexpected costs. No surprises.
Our Dynamics support plans provide you with a bucket of hours to be used across the span of your contract for anything you need related to your Microsoft Dynamics install. Need more hours one month and fewer the next? No problem. The hours are yours. Use them any time over the duration of the contract.
Give your salespeople the product and customer information they need to provide immediate, personalized service—across social media, mobile sites, stores and other retail touch points.
Go beyond sales management software by bringing digital intelligence into each deal to better predict your customer’s needs — and deliver the personal attention that builds relationships and revenue.
Increase customer satisfaction with intelligent scheduling, native mobile support and remote asset monitoring to help you get the job done right the first time.
Make informed decisions and grow your business with an insightful, scalable platform that helps you connect and collaborate with clients while enhancing your productivity.
Deploy a holistic, project-focused solution that automates processes and delivers valuable insights to increase employee productivity and customer loyalty.
Improve customer service through a single, unified experience to earn customer loyalty and empower agents. Adapt to market changes using customer service software with built-in intelligence.
Make data-driven decisions with a complete set of enterprise resource planning (ERP) tools to provide global visibility, scalability and digital intelligence. Drive big growth for big business.
Get ERP system continuity for visibility across connected distribution, customer service, sales and marketing systems. Innovate your products and processes to meet rising expectations.
Revised: August, 2018
Affinity Apparel, a leader in the uniform-manufacturing industry, engaged a third party to implement the Microsoft Dynamics AX ERP and e-commerce in the cloud. This was at a time when there was no Dynamics version in the cloud, and Affinity had a 2012 Dynamics AX implementation.
An oil refinery cooperative wanted to maximize its Microsoft Dynamics AX licensing to ensure the company was getting the full benefits from its software investment. The firm reached out to Fusion Alliance to assess their current Dynamics AX environment, provide an evaluation of existing licensing and outline recommended steps to move forward.
With a lack of IT support to maintain siloed and outdated ERPs, businesses end up paying more to maintain an already obsolete system. Increasing IT costs and reducing productivity ultimately causes companies to fall futher behind their competitors.
Ashley Furniture had completed a Microsoft Dynamics AX and Sitecore implementation, but the production environment did not meet Ashley’s expectations. Instead, it resulted in poor user experiences, extended periods of downtime and loss of revenue.
Dynamics 365 represents an entirely new model for delivering a combined ERP and CRM solution in a way that aligns with today’s world of digital transformation. More importantly, it helps your organzation more rapidly and cost effectively fit into this new world order, competing at an accelerated level.