Download Case Study: Cincinnati Bell’s Customer Journey Map Drives CX

How do you deliver “meaningful experiences” if you don’t know your customers and how they feel about every interaction with your company? You can’t.

Cincinnati Bell planned to roll out a new mobile app, but first embarked on a careful journey to understand its customers and their perceptions of the company. The initiative was a huge success.

  • Understand how improving customer experiences starts with customer journey mapping
  • Discover the steps Cincinnati Bell took to create a map
  • Learn how a customer journey map is tied to the CX strategy
  • Uncover lessons that to help you become more customer focused