Businesses that seek to deliver an outstanding customer experience face unprecedented challenges today due to unprecedented customer demands and expectations. Companies must rethink and reorganize their strategies to accommodate these demands and shorten the gap between business goals and customer needs. Here are 10 steps to help you reorganize your business strategy to get ahead […]
John Wood, Fusion’s most spry Digital Strategist, has extensive experience creating successful digital solutions for internal and external clients across a diverse landscape, including B2B and B2C Fortune 500 companies in healthcare, agriculture, animal health, retail, financial services, utilities, consumer brands and CRM. As a digital native, John thrives at the intersection of business development, technology and marketing. He continually perfects his proven process of assessing both client and customer vantage points. John's digital expertise and background in business analysis enable him to help translate client goals and objectives into actionable digital marketing programs.
- Case Study: How McGraw-Hill Adapts to Market Demands June 21, 2017
- 10 Key Steps to Building a Customer Experience Strategy June 7, 2017
- Customer Experience: What It Is and What It Isn’t June 7, 2017